Contact us
- Something wrong with a pull, your play credits or a trade? Email contact@velavia.io with what happened and roughly when, and include your @handle so we can find your account.
- In the app, Account › Help & support › Email support opens an email that already has your app version and handle.
- We never ask you to send a password, card number, bank details or an ID image by email, text or chat.
- Please report a security problem, a suspicious message about RipNova or a copy of the app from anywhere other than velavia.io to the same address.
What are play credits?
Play credits are what you open packs with in RipNova. Adding them takes no payment.
They aren't real money: they have no cash value, can't be withdrawn, sent to anyone or exchanged, and they're only used for opening packs. Selling a pull back gives you play credits, never money.
What are Nova Credits?
Nova Credits are bought in the app's Shop: 100 Nova Credits = $1. Packs opened with them can be shipped to you.
You pay with a card, PayPal or Venmo. To buy, sign in with email or Google and confirm your phone number with a text code. Purchased Nova Credits don't expire. RipNova doesn't pay out money: credits and sell-backs can't be cashed out.
Bonus Nova Credits are free extras with no cash value that expire after 30 days. If the purchase they came with is refunded or charged back, they're removed, and any you already spent become credits owed.
Spend limits are on from the start, and you can take a break any time in Settings › Packs & play › Limits & breaks.
How do the odds and What's inside work?
Each pack's and box's odds are in the app under Settings › Odds & how packs work: every tier with its chance and value range. What's inside shows the top cards and recent pulls.
Your pull is drawn by our server from the published odds, which are the same for everyone. Choosing a pack from the row, and the opening animation, never change what you get.
Can I sell a pull back?
Yes. After each rip you choose Sell or Keep.
- Play-credit pulls: Sell pays 100% of the value shown, in play credits.
- Nova Credit pulls: you can sell back within 24 hours for 90% of the value shown, in Nova Credits.
Kept pulls can still be sold from your collection while their offer is open: the time left shows on each one.
Does anything I pull ship?
Play-credit pulls never ship. Nova Credit pulls can ship to a US address. After your pull, we buy that exact item and ship it to you. The shipping fee depends on the item: a card costs less to send than a console. Higher-value parcels ship insured, with a signature from $750. There's no free shipping.
Most orders ship within 7 days. Some take up to 3 weeks, depending on your location and availability. We order the item you asked for, then ship it to you. We send you tracking as soon as it ships.
What is my collection?
It's everything you collect: cards you add by scan, search or import, and what you keep from packs. Each card shows its market value, and your total shows on Home.
Cards you pull from RipNova packs carry a RipNova tag. They're hidden from your collection and its value unless you turn on Show RipNova pulls on the Collection tab, and they can't be traded.
Watches, sneakers, comics, games and toys you keep are in the Items tab, with estimated values. You can also add graded slabs, and custom cards for anything you can't find.
Who sees my pulls and my profile?
Each pack's Recent pulls lists what was pulled, its value and when, without names. Another member's pull shows a minute after it happens. To keep yours out, turn off Show my pulls in Recent pulls in Account › Settings.
Other members see your name, handle, profile picture, bio and the cards in your collection that aren't marked Never trade. To hide a card, mark it Never trade.
Section 6 of the Privacy Policy has the details.
How do I delete my account?
In the app: Account › Settings › Delete account. It shows what's deleted and what's kept, and you type your @handle to confirm. Your account is deleted straight away.
Can't open the app? Email contact@velavia.io with "Delete my RipNova account" as the subject and your @handle. We delete it within 30 days and reply to confirm.
Have Nova Credits or pulls you haven't shipped? Use them or request shipping first, or email us before you delete and we'll help.
Signing out on its own doesn't delete anything: your account just can't be opened again. Uninstalling the app doesn't delete it either.
Delete your RipNova account has the steps, and what we delete and what we keep.
Privacy, safety and more
- Privacy requests. To access, correct or delete your data, or to opt out, email contact@velavia.io with "Privacy request" in the subject line (Privacy Policy, Section 12).
- Get the Android app. Join RipNova has the download and how to install it. Install RipNova only from velavia.io.
- The rules. Terms, Privacy Policy, Disclaimers, Rip Standard and Community & Trading Guidelines.
- By post. VelaVia LLC, 2108 N St Ste N, Sacramento, CA 95816, USA.
Questions about this page? Email contact@velavia.io or write to VelaVia LLC, 2108 N St Ste N, Sacramento, CA 95816, USA.